Please take the time to read the following terms and conditions carefully.

Whilst we do all we can to provide the best possible service all the time, inevitably there are occasions when an order goes awry.

We have carefully selected and work very closely with our suppliers to limit these occurrences.

Whilst we could guarantee you a next day delivery service and deal with the inevitable fall out as and when it happens, experience has taught us not to. Instead we actively encourage our customers to order earlier and allow plenty of time for delivery.

We are also acutely aware how stressful it is to move home and how frustrating it can be when you have not received what you ordered, or a delivery does not arrive on schedule.

Due to these sensitivities, we have to strictly adhere to these Terms and Conditions when dealing with the occasional order that goes awry. 

Delivery 

Orders received before 3pm (Mon-Fri) are processed that day and are normally delivered the following working day. Orders received after 3pm (Mon-Fri) are processed the next working day and are normally delivered the following working day.

For clarity, orders placed before 3pm on a Friday are processed that day and go out for delivery the following Monday (unless you have paid for a Saturday delivery). Orders placed after 3pm on a Friday, and over the weekend (or on a bank holiday), are processed the following Monday and go out for delivery Tuesday. 

Please note however that, whilst every effort is made to ensure your order arrives as soon as possible, we cannot guarantee next day delivery. 98% of our parcels arrive the next working day, and almost every parcel arrives within two working days from despatch. Should a parcel not arrive within three working days we will issue a refund.

Please also note that, whilst we are able to accept instructions to leave an order somewhere on the property, with this request the customer accepts full responsibility for the goods. We will not accept liability for loss or damage to goods once we have been instructed to leave a delivery somewhere. Equally, whilst we pass on these instructions, along with your telephone number, the driver is under no obligation to use them. Failure by the driver to follow the instructions or call the customer does not constitute a failed delivery.

In the event that no-one is available to receive the delivery, and the driver is unable to leave it somewhere, it is the customer’s responsibility to re-arrange a second attempt or collect the goods from the courier’s local depot. The goods are held at the local depot for four working days following the first delivery attempt, after which they are returned to us. Upon their return we will issue a refund less a partial contribution (£6 INC VAT) to the the cost of the return journey.

Returns

If for any reason you are not entirely happy with a product bought from Removal Boxes UK, you may return it provided we receive notification within four working days from delivery.

Upon its return we will refund the full amount incurred for the original delivery in accordance with Distance Selling Regulations. The customer must however bear the cost of the return journey.

Should you require Removal Boxes UK to arrange the return journey, the cost is £12 (INC VAT).

Please note however that goods must be undamaged, unused, and in their original packaging to qualify for a refund.