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Delivery Info |
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Please take care to read the following delivery information prior to placing an order.
We deliver everywhere within the mainland of the United Kingdom (and the Isle of Wight) and it's free (Monday to Friday) provided your order exceeds £25 Inc VAT, otherwise the charge is £4.95 Inc VAT.
Saturday deliveries incur an additional charge (£29.95 Inc VAT) but should arrive before midday.
Orders received before 3pm (Mon-Fri) are processed that day and are usually delivered the following working day between 8am and 5.30pm. Orders received after 3pm (Mon-Fri) are processed the next working day and are usually delivered the following working day between 8am and 5.30pm.
For clarity, orders received before 3pm on Friday are processed that day and go out for delivery the following Monday (unless you have paid for a Saturday delivery). Orders received after 3pm, and over the weekend, are processed on Monday and go out for delivery Tuesday.
Please also note that, whilst every effort is made to ensure that your order arrives as soon as possible, we cannot guarantee next day delivery. 98% of our parcels arrive the next working day, and almost every parcel arrives within two working days from despatch. Should a parcel not arrive within two working days, and you no longer want it, we will issue a refund.
Finally, whilst we are able to accept instructions to leave an order somewhere on the property (or with a neighbour), with this request the customer accepts full responsibility. We will not accept liability for loss or damage to the goods once instructed to leave a delivery somewhere. In addition, whilst we pass on these instructions, along with your telephone number, failure to follow them (or call the customer) does not consitiute a failed delivery. If you can leave a note on your door with the instructions for the driver in the event that you are out, we have found this dramatically increases the chance that they will be followed.
In the event that no-one is available to receive the delivery, and the driver is unable to leave it somewhere, it is the customer's responsibility to re-arrange the second attempt or collect the goods from the local depot. The goods will be held at the local depot for three working days following the first attempt, after which they will be returned to us. Upon their return we will issue a refund less a contribution (£6 Inc VAT) to the cost of the return journey.
In order to avoid disappointment we therefore encourage you to order as soon as possible to leave plenty of time for delivery. |
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