Customer Reviews

DO NOT GO NEAR THIS COMPANY
DO NOT ORDER ANYTHING FROM THIS COMPANY. The problem is not about Nick and his company but about their hopeless choice of courier. I ordered removal boxes for delivery next day. I was at home all day and waiting for the Yodel van to arrive. In comes a text from Yodel saying ´sorry we missed you´ which was a lie, obviously. They then told me the order would be delivered the following day. Next day I get a text from Yodel saying my boxes have been delivered to, and signed for by ´Alison´. Whoever that is. No card in the door, no text, no call. At that stage I was getting desparate as the removal van was outside my house and no boxes in sight. Nick from removal boxes UK did his best to find out what happened. What happened was that the Yodel driver never got near my house but delivered my boxes to ´Alison´ two miles away from my house according to Yodel´s GPS data. Complete fuck up. In fairness to Nick he gave me a full refund and a lenghty explanation why their type of boxes can only be hauled by Yodel. Rubbish. Stay away from this company until they sort out their couriers.

Bad

Wow! Strong words indeed. Much of what you say is fair and reasonable. Yes, the courier failed to deliver on the first occasion and then delivered to the wrong address on the second occasion. We did however take full responsibility and even hooked you up with a competitor that delivered to you within an hour. As you can see from both our Feefo Service rating  and our Google Certified Shop rating, we are currently running at 96% for on time delivery. Not perfect but still pretty good. In order to avoid situations exactly like this, we are also extremely careful not to promise next day delivery. Instead we encourage our customers to order early and leave a little more time for delivery. That way, on the rare occasion there is a problem, we still have time to correct the situation. I absolutely refute the first line of your feedback, as well as the suggestion that my explanation was ´rubbish´. Everything I said was true and I offered it up not as an excuse, merely an explanation. Finally I query how you´re able to rate our product ´bad´ when you never actually received anything.

Really efficient service. Totally recommend it!

Excellent

Very impressed with this company.
My order was processed promptly and it arrived before the estimated delivery time. Very reasonably priced. I would recommend this company.

Excellent

fast and reliable
very good service, fast and reliable - will use again

excellent sturdy boxes along with bubble wrap and tape

They are ok

Excellent

Strong and fast
Really good strong boxes, well made and square, glued well unlike others I bought. They were delivered very quickly, even to Cornwall.

Excellent

Good customer service and useful box kits
We´ve used this company to move house move twice now and have been very happy with their boxes both times. Their 2/3 bedroom kit is well designed and has met our needs well. We have also found their customer service to be excellent. Delivery of the boxes has been prompt and when they made an error in the type of boxes included in the kit, they sent additional boxes at no extra cost before we had realised their mistake.

Their 2/3 bedroom kit is well designed and has met our needs well in terms of the mix of boxes included. No problems at all in terms of their strength and resilience during the move. Very happy overall.

Good service
Helpful over the phone and speedy service

Good

Great service overall!
Speedy delivery, which was great, despite some boxes arriving a little banged up - though nothing major. Overall great service!

Well thought-out pack with everything necessary for a move. I ordered a few extra boxes out of precaution and didn´t even need them in the end.

Good if complete in first instance
Order arrived quickly but was incomplete. Phone call apologising appreciated as was promise of 10% off voucher BUT this has not appeared. Replacement boxes arrived but slightly bent so may have to re-order.

Strong boxes in a good range of sizes. Maybe include max load and labels

Firstly I´m sorry the original delivery was incomplete. Secondly I´m sorry you have not received your 10% refund on the second order. I have now issued it and you should already have received the refund receipt. I would stress this was merely an oversight , and certainly not intentional! For some reason I didn´t receive an alert to your review from Feefo :-( Please also let me know if any of the boxes in the second order are damaged and I´ll arrange for replacements to be sent out 

Exactly what I needed
Very good - arrived next day very well packaged

Well thought-out pack with everything necessary for a move. I ordered a few extra boxes out of precaution and didn´t even need them in the end.

prompt delivery
good

Well thought-out pack with everything necessary for a move. I ordered a few extra boxes out of precaution and didn´t even need them in the end.

Excellent
Excellent boxes and super delivery. I ordred the 2 bed house kit. Nice and strong and up to the job.

Excellent boxes and super delivery. I ordred the 2 bed house kit. Nice and strong and up to the job

Great customer service
Without doubt the best customer service I have ever experienced. Product is very good and well priced. The only area they could improve is in their choice of courier.

Exactly as described on website.

Good overall service
Only received half of delivery initially, but the company quickly sorted out the problem and missing items received following day (Saturday). I would buy from them again as the general service, advice and quality of the items were very good.

Strong boxes as described on website with good useful combination of sizes.

Will definately be using them again!
Fast and prompt service. Accurate description. Good prices

Excellent

Excellent service
Great value for the money

Fast and professional delivery, will recommend to my friends and will use it again in the future.

Would use again
Arrived on time and as described; good value. Overall very good service.

Good quality; generally very pleased. Only minor thing is the small boxes aren´t too strong on the bottom - use lots of tape. But the tape dispenser thing was brilliant.

Good for purpose

Good

Recommended :)
This is the second time I´m using Removal Boxes. You receive great value for your money and the shipment is super fast.

Excellent