Customer Reviews

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These reviews are independently provided by Feefo and represent most recent user feedback from previous customers. Other than to reply, we have absolutely no editorial control over the content.

Click here to view all our reviews on Feefo.

4 days ago
Service
Really helpful and responsive when I needed help to rearrange delivery (a real person answers the phone! And he calls back when he says he will!). Boxes were exactly as needed and very good value. So pleased- one less stress when moving home
Product
5 days ago
Service
One Happy Customer
Very good customer service and speedy delivery as stated on the website.
Product
Good quality boxes
13 days ago
Service
Boxes good and solid.
Arrived quickly.
Product
Arrived in good time but worked out a bit expensive with the postage too.
21 days ago
Service
Efficient. Decent boxes.
Good all round service. Punctual. Efficient. Decent product.
Product
Good boxes. Sturdy enough for general items.
23 days ago
Service
I received the boxes as promised, but the delivery driver - DHL - were very slack. I was due to have the delivery between 9.11 and 10.11 but for some unknown reason they could not make it before 5pm. The driver claimed that he had tried earlier, but as I had waited in ALL day for them, I knew he was telling porkie.
Product
For prompt delivery, only the delivery company let you down.
23 days ago
Service
All good
Boxes easily ordered on website and prompt delivery. Boxes seem sturdy
Product
Boxes seem of servicable quality
24 days ago
Service
Boxes arrived when they should have and were very good quality. We have used them before and were not disappointed.
Product
Excellent quality product. Would definitely recommend.
25 days ago
Service
Easy to use online site and very fast delivery would highly recommend
Product
Good value and with the fast delivery it was a bonus
27 days ago
Service
Decent packaging items & good service.
Easy to order online. Had a query with my order which was responded to within 30 mins.All items now received as expected. Happy with the service.
Product
Items arrived all ok but haven’t started packing yet so can’t comment on how good they are.
29 days ago
Service
Does the job perfectly. Arrived on time and well packed.
Product
Does the job just perfectly.
34 days ago
Service
Brilliant service
Fast simple process
Product
Perfect sizes and quality
35 days ago
Service
Strong double walled boxes as described fast service
Product
fast service as described good quality
37 days ago
Service
the boxes are genuinely not worth the money, shop elsewhere forbetter value
Poor quality, overpriced
Product
V Poor quality overpriced
Reply
Not sure what to say. All I can say is we´ve been around since 2003 and always only ever supplied industry standard size and strength removal boxes. We´ve never supplied single wall boxes and if anything erred on the side of caution with regards thickness. They´re all BC flute (6.5mm thick) and used by hundreds of removal companies all over the country. I notice you only ordered the large boxes and on our call mentioned you were using them to pack up your kitchen stuff. In which case I can understand if the boxes struggled to cope with the load. We advise customers to use the smaller boxes for the heavy stuff. I´m genuinely sorry you were disappointed. Good luck with the rest of your move.
40 days ago
Service
Excellent delivery service, but.....
First batch of boxes-one missing, but I didn´t notice until I started packing then, according to the invoice I should have let them know immediately. Second batch I ordered 10 medium and each box was stuck together when I was opening them up, so I had to prise them open carefully so as not to weaken them.
Product
Boxes were of good quality, but ten were stuck together when trying to prepare them for packing.
Reply
Sorry to hear one was missing. Equally, sorry to hear they were slightly stuck together. In way of explanation (and not an excuse) they are machine batched in 10s and very occasionally the machine gets it wrong. We do ask the warehouse to quickly count and check but again (very occasionally) we humans also get it wrong. Sorry again :-( Please let us know if either you (or anyone you know) needs boxes in future and we´ll arrange a 20% discount to show you the machine and us humans don´t always get it wrong!
51 days ago
Service
Highly recommend, good service
Easy to use, good selection and arrived as promised.
Product
Boxes are a good size and seem sturdy enough for packing
52 days ago
Service
Quick, efficient and no order seems to be too small.
Product
Quick, efficient and no order seems to be too small.
63 days ago
Service
I am awaiting a refund for cancelled order
deliver on day promised
Product
delivery promised Thursday changed to Friday changed again to Monday my moving day van was arriving at 8 to 9 boxes arrived to late
Reply
Firstly I´m sorry to hear your boxes didn´t arrive in time. Unfortunately, due to their size, some parcels have to be manually sorted through the courier network, resulting in the occasional error and subsequent delay, which is why we can´t guarantee next day delivery. 90% arrive next day but we try to encourage customers to leave a little extra time for delivery. At least then we can rectify the rare delay without too much stress. Until now too I was unaware the order had been cancelled. The refund is usually raised once we the goods arrive back at our warehouse but in the interest of good will I will issue you it now. Apologies again for the trouble.
64 days ago
Service
Bubblewrap didn’t arrive
Bubblewrap didn’t arrive. Delivery was quick though
Product
Everything was reasonably good quality
64 days ago
Service
Good service & quality
Ordered the 2 bedroom package plus extras. Very strong boxes and as described. Fast delivery, good comms with delivery service. Bubble wrap was missing but was rectified immediately. Good communication.
Product
Good strong boxes, easy to assemble and carry from the bottom as no sides holes which makes them more solid boxes. The small bubble wrap is just that, small. Wrapping paper is thick like fish and chip paper.
65 days ago
Service
Came when said but left at side door not the requested back door
Product
Satisfaction quality, and easy to erect would like them wrapped in biodegradable materials