Customer Reviews

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These reviews are independently provided by Feefo and represent most recent user feedback from previous customers. Other than to reply, we have absolutely no editorial control over the content.

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1 days ago
Service
Does the job perfectly. Arrived on time and well packed.
Product
Does the job just perfectly.
5 days ago
Service
Brilliant service
Fast simple process
Product
Perfect sizes and quality
6 days ago
Service
Strong double walled boxes as described fast service
Product
fast service as described good quality
9 days ago
Service
the boxes are genuinely not worth the money, shop elsewhere forbetter value
Poor quality, overpriced
Product
V Poor quality overpriced
Reply
Not sure what to say. All I can say is we´ve been around since 2003 and always only ever supplied industry standard size and strength removal boxes. We´ve never supplied single wall boxes and if anything erred on the side of caution with regards thickness. They´re all BC flute (6.5mm thick) and used by hundreds of removal companies all over the country. I notice you only ordered the large boxes and on our call mentioned you were using them to pack up your kitchen stuff. In which case I can understand if the boxes struggled to cope with the load. We advise customers to use the smaller boxes for the heavy stuff. I´m genuinely sorry you were disappointed. Good luck with the rest of your move.
11 days ago
Service
Excellent delivery service, but.....
First batch of boxes-one missing, but I didn´t notice until I started packing then, according to the invoice I should have let them know immediately. Second batch I ordered 10 medium and each box was stuck together when I was opening them up, so I had to prise them open carefully so as not to weaken them.
Product
Boxes were of good quality, but ten were stuck together when trying to prepare them for packing.
Reply
Sorry to hear one was missing. Equally, sorry to hear they were slightly stuck together. In way of explanation (and not an excuse) they are machine batched in 10s and very occasionally the machine gets it wrong. We do ask the warehouse to quickly count and check but again (very occasionally) we humans also get it wrong. Sorry again :-( Please let us know if either you (or anyone you know) needs boxes in future and we´ll arrange a 20% discount to show you the machine and us humans don´t always get it wrong!
22 days ago
Service
Highly recommend, good service
Easy to use, good selection and arrived as promised.
Product
Boxes are a good size and seem sturdy enough for packing
24 days ago
Service
Quick, efficient and no order seems to be too small.
Product
Quick, efficient and no order seems to be too small.
35 days ago
Service
I am awaiting a refund for cancelled order
deliver on day promised
Product
delivery promised Thursday changed to Friday changed again to Monday my moving day van was arriving at 8 to 9 boxes arrived to late
Reply
Firstly I´m sorry to hear your boxes didn´t arrive in time. Unfortunately, due to their size, some parcels have to be manually sorted through the courier network, resulting in the occasional error and subsequent delay, which is why we can´t guarantee next day delivery. 90% arrive next day but we try to encourage customers to leave a little extra time for delivery. At least then we can rectify the rare delay without too much stress. Until now too I was unaware the order had been cancelled. The refund is usually raised once we the goods arrive back at our warehouse but in the interest of good will I will issue you it now. Apologies again for the trouble.
35 days ago
Service
Bubblewrap didn’t arrive
Bubblewrap didn’t arrive. Delivery was quick though
Product
Everything was reasonably good quality
36 days ago
Service
Good service & quality
Ordered the 2 bedroom package plus extras. Very strong boxes and as described. Fast delivery, good comms with delivery service. Bubble wrap was missing but was rectified immediately. Good communication.
Product
Good strong boxes, easy to assemble and carry from the bottom as no sides holes which makes them more solid boxes. The small bubble wrap is just that, small. Wrapping paper is thick like fish and chip paper.
36 days ago
Service
Came when said but left at side door not the requested back door
Product
Satisfaction quality, and easy to erect would like them wrapped in biodegradable materials
38 days ago
Service
Great value and speedy service
Really prompt service and excellent value.
Product
Good quality and fast service
41 days ago
Service
Only basic detail....too much to put in way of complaints to type.
By delivering on date they said. Basically, goods promised for delivery last Fri. and after repeatedly phoning goods were delivered yesterday afternoon, Tue 3rd Sept.
Product
The goods are helping me complete a house removal. The firm involved did their best for me.
Reply
I´m so sorry you had so much trouble with the courier. Little defence here which is why we raised a full refund. Unfortunately there is still the odd occasion when the courier lets us down, especially with deliveries to postcodes they label remote. Sincere apologies and thank you for your patience.
47 days ago
Service
Excellent service
Product
Good quality and easy to assemble
57 days ago
Service
Great firm
Great delivery service, quick and on time
Product
Website easy to use, great prices, quick and on time delivery
67 days ago
Service
Good quality boxes delivered quickly
Product
69 days ago
Service
BOXES ARRIVED LATE AND NO NOTIFICATION GIVEN TO ME!!!!!!
Boxes were nearly 2 days late, I had to contact Feefo for any update - no notification was sent to me prior to this. For the amount of money they charge for boxes doesn´t match the level of service I´m afraid. Won´t be using them again.
Product
Very standard quality of box - nothing special.
Reply
Firstly I´m sorry your boxes arrived late. For the record, the delivery was a day (not two days) late. The order was placed Monday at 11.40 and signed for at 13.39 on Wednesday. Unfortunately, due to their size, the occasional parcel does get delayed, which is why we try to encourage customers to leave a little extra time for delivery. Nevertheless 90% do still arrive next working day. Not sure why you contacted Feefo and not us but we received an email from you at 17.32 on Tuesday evening. I replied at 19.05 and again Wednesday morning at 07.54 to let you know the parcel was on the van and out for delivery that day. With regards our boxes, i agree, it i´s difficult to get excited (!) but they are all industry standard size and strength.
72 days ago
Service
Excellent fast service my goods arrived in under 24hrs from ordering.
Product
Good quality items perfect for the job in hand.
78 days ago
Service
Super quick delivery.
Super quick delivery. Very happy.
Product
Heavy duty cartons not quite as sturdy as I hoped for.
82 days ago
Service
Fab but annoying how much I have to type to say that on the review
Product