Service
Definitely wouldn´t recommend them - caused additional stress at busy time.
We asked for boxes etc to be delivered on Friday, but they were delivered at 2 separate times on the Thursday before instead.
Some of the boxes we ordered didn´t arrive so I questioned this and was told they´d come with my subsequent order. They still didn´t arrive so I had to go elsewhere to get the boxes we needed, although I did receive a prompt refund when I complained.
No phone number to speak to them - had to email, then wait for response and phone the person who emailed me back with contact details. This was very inconvenient as by that point we had no internet connection at the house.
Boxes advertised as ´book boxes´ were, in my opinion, too big, as they were almost too heavy to lift when full.
Product
Actual boxes seemed sturdy enough although a couple of book boxes didn´t last the journey. Didn´t look elsewhere so can´t comment as to value for money.
Reply
Firstly I´m sorry you received the boxes a day early. In way of explanation, we use a third party courier and the parcels we send out are often over size so they have to be manually sorted through the courier´s national network. The occasional parcel can therefore be mis-sorted and delayed. Rather than you not receiving one of your five parcels on Friday, which would have meant you waiting until Monday for it, I suggested we send it out a day early. At least that way you would definitely have everything for the weekend. Nevertheless I´m sorry for the stress and hope the rest of the move went smoothly. With regards our book boxes, there´s a fine line between too big and too small for exactly the reason you state. I´ll keep an eye out for similar comments, though, and address their size, should it be necessary.
