For complete transparency, please take time to read the following information carefully before you place an order.
You will receive an email from UK Mail to confirm your delivery day as soon as they've collected your order from our warehouse. From within their email you will be able to manage your delivery with the following options:
1 Collect from depot 2 Leave in a safe place 3 Leave with neighbour 4 Change delivery day
On the morning of the delivery day, UK Mail will contact you again to confirm the one hour delivery window for your parcel(s).
They deliver anywhere within the mainland UK.
Standard next day delivery is free once you have a moving kit or box pack in your basket. If you don't, the charge is £4.95 inc VAT. You can upgrade your delivery, though, to arrive before midday (for an extra £9.95) or even on a Saturday (for an additional £24.95).
Orders received before 3pm (Mon-Fri) are processed and collected from our warehouse the same day and scheduled for delivery the next working day (unless of course you've selected the Saturday option).
Orders received after 3pm (Mon-Fri) are processed and collected the next working day for delivery the following working day.
For clarity, orders received before 3pm on a Friday are processed and collected that day, and scheduled for delivery the following Monday (unless of course you’ve selected the Saturday option or it's a bank holiday).
Orders received after 3pm on a Friday, and over the weekend, are processed and collected on Monday, and scheduled for delivery Tuesday.
Finally, we are acutely aware how stressful it is to move home and how frustrating it can be when you have not received what you ordered, or a delivery does not arrive on schedule. Due to these sensitivities, we have to strictly adhere to our terms when dealing with the occasional order that goes awry. Should your order not arrive on time, incorrect or incomplete, therefore, and you no longer want it, we will issue a 'no quibble' refund.
Furthermore, whilst the courier accepts instructions to leave an order somewhere on the property, or with a neighbour, with this request the customer accepts full responsibility for the goods. We cannot accept liability for loss or damage to goods once the courier has been instructed to leave them somewhere.