Delivery Info

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Please take time to read the following delivery information prior to placing an order.

We deliver anywhere within the mainland UK.

Standard delivery is free once you have a moving kit or box pack in your basket. Even if you don't the charge is only £4.95 Inc VAT. You can also upgrade your delivery to arrive before midday (for an extra £9.95) or even on a Saturday (for an additional £24.95).

Unless you schedule delivery for a date in the future, orders received before 3pm (Mon-Fri) are processed the same day and almost always delivered the following working day. Orders received after 3pm (Mon-Fri) are processed the next working day and delivered the following working day.

For clarity, orders received before 3pm on a Friday are processed that day and go out for delivery the following Monday (unless of course it's a bank holiday). Orders received after 3pm on a Friday, and over the weekend, are processed on Monday and go out for delivery Tuesday.

Honesty is always the best policy...

So, whilst every effort is made to ensure that your order arrives on schedule, we cannot absolutely guarantee it. Due to their size some parcels have to be manually sorted through the courier's network, resulting in the occasional error and subsequent delay. Nevertheless 98% of our parcels arrive on schedule and almost every parcel arrives within two working days from despatch. Should a parcel not arrive within two working days, and you no longer want it, we will issue a 'no quibble' refund.

Finally, whilst we are able to accept instructions to leave an order somewhere on the property (or with a neighbour), with this request the customer accepts full responsibility. We will not accept liability for loss or damage to the goods once instructed to leave a delivery somewhere. In addition, whilst we pass on these instructions to the courier, it is left to the discretion of the driver whether they are followed. If you can leave a note on your door with instructions for the driver in the event that you are out, we have found this dramatically increases the chance that they will be followed.

In the event that no-one is available to receive the delivery at the first attempt, and the driver is unable to leave it somewhere, a second attempt is automatically made the following working day. Thereafter it is the customer's responsibility to arrange a third and final attempt or collect the goods from the local depot. The goods will be held at the local depot for five working days following the second attempt, after which they will be returned to us. Upon their return we will issue a refund less a contribution (15% of the order value) to the costs incurred for pick, pack & delivery.

In order to avoid disappointment we therefore encourage customers to order early and leave a little more time for delivery.