Honesty will always be our policy so please take the time to read the following information carefully before you place an order.
We deliver to any postcode in the United Kingdom and it's free with a kit start. Otherwise it's £4.95 INC VAT.
Once your order has been processed you will receive a notification from the courier with an expected delivery date. From within this notification you can rearrange the delivery date or request the parcel(s) to be left with a neighbour (or in a safe place).
You should then receive another notification from the courier on the morning of your expected delivery date scheduling a one hour slot. From within this notification you can request an alert once the driver is one stop away.
If you do not receive the notification from the courier with a one hour slot by 11am on the morning of your expected delivery date, please contact us immediately to avoid any further delays. Please also contact us immediately if you do not receive your scheduled delivery.
Orders received before 1pm (Mon-Fri) are processed the same day so the courier can schedule delivery to you for the next working day. Orders received after 1pm (Mon-Fri) are processed the next working day and scheduled for delivery to you the following working day.
For clarity, orders received before 1pm on a Friday are processed that day. The courier should then schedule delivery for the following Monday (unless of course it's a bank holiday). Orders received after 1pm on a Friday, and over the weekend, are processed on Monday and scheduled for delivery Tuesday.
Finally, whilst we do all we can to provide the best possible service every time, occasionally even the best laid plans can get disrupted so please take the time to read our terms carefully too before you place an order.