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Honesty has always been our policy so please take the time to read the following information carefully before you place an order.
Standard delivery is free once you have a moving kit or box pack in your basket. If you don't, the charge is still only £4.95 inc VAT. You can upgrade your delivery, though, to arrive before midday for an additional charge, or even on a Saturday.
Orders received before 3pm (Mon-Fri) are processed and collected from our warehouse the same day and scheduled for delivery the next working day (unless of course you've selected the Saturday option).
Orders received after 3pm (Mon-Fri) are processed and collected the next working day for delivery the following working day.
For clarity, orders received before 3pm on a Friday are processed and collected that day, and scheduled for delivery the following Monday (unless of course you’ve selected the Saturday option or it's a bank holiday).
Orders received after 3pm on a Friday, and over the weekend, are processed and collected on Monday, and scheduled for delivery Tuesday.
Please note, whist every effort is made to ensure your order arrives as soon as possible, we cannot guarantee next day delivery. Due to their size, some parcels have to be manually sorted through the courier's network, resulting in the occasional error and subsequent delay. Neverthless 98% of parcels will arrive the next working day, and almost every parcel arrives within two working days.
Please also note, whilst we can pass on special delivery instructions to the courier, along with a telephone number, it is left to the discretion of the driver whether they are followed (or the customer is called). If you can leave a note on your door with instructions for the driver in the event that you are out, we have found this dramatically increases the chance that they will be followed.
Finally, should no-one be available to sign for the delivery at the first attempt, and the driver is unable to leave it somewhere, a second attempt is made the following working day. Thereafter it is the customer's responsibility to arrange a third and final attempt or collect the goods from the local depot.